Identified - This issue impacts both the Outlook desktop client and Outlook on the web. Some affected users find that the “My Templates” icon is missing from the Outlook ribbon and others may be unable to find templates in the AppData Microsoft Templates location, even though templates are known to exist and may still be being used by other (non-impacted) users.
Scope of impact:
Some users attempting to access or use the My Templates add-in within Outlook may be impacted
Mar 24, 2026 - 09:25 EDT
Scope of impact:
Some users attempting to access or use the My Templates add-in within Outlook may be impacted
Mar 24, 2026 - 09:25 EDT
Accounts & Access
Operational
Azure AD and Single Sign-On (SSO)
Operational
Business Applications
Operational
Wholesale - AIM - ECC Insurance Brokers
Operational
Wholesale - AIM - RLA
Operational
Wholesale - AIM - South & Western General Agency
Operational
Wholesale - AIM - Texas Security
Operational
Wholesale - Decus Direct
Operational
Wholesale - PIPS
Operational
Wholesale - Submission Engine
Operational
Wholesale - Terminal Services / Remote Desktop
Operational
Wholesale - Velocity
Operational
Adobe
Operational
Business Systems
Operational
Corporate Systems
Operational
Enterprise Systems
Operational
Retail Systems
Operational
Wholesale Systems
Operational
Cloud Services
Operational
Azure Cloud
Operational
Service Now
Operational
Cloudflare
Operational
Collaboration & Communications
Degraded Performance
Audio/Visual Services
Operational
Call Center Applicatons
Operational
Exclaimer (Email Signatures)
Operational
Microsoft Office 365
Degraded Performance
Telephone Systems
Operational
Infrastructure
Operational
Data Center - Atlanta
Operational
Data Center - Phoenix
Operational
Daytona Campus
Operational
Enterprise Network
Operational
Programs Network
Operational
Retail Network
Operational
Services Network
Operational
Wholesale Network
Operational
Endpoint & Mobile Computing
Operational
Endpoint Management
Operational
3rd Party Services
Operational
Cloudflare DNS Updates
Operational
Cloudflare DNS Root Servers
Operational
Cloudflare Cloudflare Authoritative DNS
Operational
Cloudflare Cloudflare Recursive DNS
Operational
Cloudflare Load Balancing and Monitoring
Operational
Cloudflare Cloudflare Firewall
Operational
Smartsheet Sheets
Operational
Smartsheet Reports
Operational
Smartsheet Forms
Operational
Smartsheet Dashboards
Operational
Smartsheet Search
Operational
Smartsheet Mobile App
Operational
Smartsheet Conversations
Operational
Information Security (Cyber)
Operational
CrowdStrike
Operational
Qualys
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.